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CherryUnlocked ("we", "our", "platform") is a digital membership platform. We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable privacy law.
1. Data We Collect
- Name and username
- Email address (where provided)
- Telegram username and Telegram user ID
- Payment-related transaction data (processed and stored securely by our payment processor)
- Creator earnings and payout records
- Website usage and interaction data (analytics)
2. How We Use Your Data
- To create and maintain creator and fan accounts
- To process payments and deliver purchased digital products and community access
- To calculate and distribute creator earnings via weekly payouts
- To operate Telegram-integrated automation tools on behalf of creators
- To communicate with users about their accounts and transactions
- To improve platform performance and security
- To comply with legal obligations
3. Legal Basis for Processing
- Performance of a contract — processing necessary to deliver the services you have purchased or enrolled in
- Legitimate business interests — platform security, fraud prevention, and service improvement
- Legal obligation — compliance with applicable law and financial regulations
- Consent — where we rely on your explicit consent, you may withdraw it at any time
4. Payment Data
All card payment data is processed exclusively by our PCI-DSS compliant payment processor. CherryUnlocked does not store, access, or transmit full payment card details. Telegram Stars purchases are handled by Telegram's in-app payment infrastructure.
5. Data Sharing
We may share personal data with:
- Payment processor — for secure card payment processing
- Telegram — for bot-based automation and delivery of digital products
- Hosting and infrastructure providers — to operate the platform
- Analytics services — in anonymised or aggregated form only
- Legal authorities — where required by applicable law or court order
We do not sell personal data to third parties.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law (e.g. financial records). Account data is deleted upon verified request, subject to legal retention obligations.
7. Your Rights (GDPR)
If you are located in the EU/EEA, you have the right to:
- Access a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Withdraw consent at any time (where processing is consent-based)
- Request restriction of processing or portability of your data
- Lodge a complaint with your national data protection authority
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to personal data is restricted to authorised personnel only.
9. Cookies
We use essential cookies to operate the platform and optional analytics cookies to understand usage patterns. You can manage cookie preferences through the banner displayed on our site.
10. Contact
To exercise your rights or raise any privacy concern, contact our team at: support@cherryunlocked.com